Account Manager

About the Role

We are looking for a strategic and customer-focused Account Manager to join our growing POD-based sales organization. As an Account Manager, you will be responsible for managing and growing a portfolio of activated clients—ensuring satisfaction, retention, and commercial expansion through upsell and cross-sell initiatives.

You will work closely with your POD teammates (including SMs, Onboarding, Customer Success, and Support Specialists) to deliver value and ensure long-term customer success. This is a high-impact role for someone who is commercially driven and passionate about building long-term partnerships.

Responsibilities

• Portfolio Management : Own and manage a book of active clients post-onboarding, ensuring ongoing satisfaction, engagement, and retention
• Renewals & Expansion :   Drive timely renewals and identify upsell or cross-sell opportunities based on client needs, product usage, and business growth
• Strategic Relationship Building : Serve as the primary commercial point of contact, developing trust and strong relationships with key stakeholders
• Success Monitoring : Track product adoption and success metrics to proactively intervene when usage drops or churn risks appear
• POD Collaboration : Work closely with the SM, Customer Success & Support within your POD to ensure a seamless and proactive customer experience
• Value Communication :   Continuously demonstrate the value of our solutions through QBRs, ROI discussions, and strategic check-ins
• Customer Advocacy : Identify referenceable clients, case study opportunities, and testimonials to support broader marketing and sales efforts
• Issue Escalation : Coordinate with support or technical teams to resolve any critical issues impacting the account
• Account Planning : Develop account plans with clear retention and growth strategies for high-potential clients

Qualifications