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IT Systems Assistant Manager

IT Systems Assistant Manager

Marriott InternationalIndonesia
30+ days ago
Job type
  • Full-time
Job description

JOB SUMMARY

Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.

CANDIDATE PROFILE

Education and Experience

  • 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.
  • 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.

CORE WORK ACTIVITIES

Supporting Client Technology Needs

  • Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
  • Monitors, verifies and manages the acquisition and maintenance of property based systems.
  • Assists in analyzing information, identifying current and potential problems and proposing solutions.
  • Maintains, inspects and repairs equipment.
  • Inspects the equipment or the environment.
  • Verifies that computer and network operations are monitored at the property, backup / recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
  • Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.
  • Verifies solutions are consistent with the client's needs and brand specific IR environment.
  • Administers and maintains mail and email.
  • Maintains inventories and manages IT hardware / software.
  • Provides Internet support and maintenance (if applicable)
  • Provides cable management support.
  • Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
  • Consults on specific application issues or hardware / software problems.
  • Provides feedback to Lodging IR on application functional performance and system performance.

    • Managing Projects and Policies

  • Supports determining whether events or processes comply with laws, regulations, or standards.
  • Monitors processes and evaluates information according to SOP and LSOP requirements.
  • Enforces IR policies and standards protecting company hardware, software and other resources at the property.

    • Maintaining Information Systems and Technology Goals

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
  • Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.
  • Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
  • Verifies proper asset management.
  • Performs on-site monitoring of all projects.

    • Demonstrating and Applying IR Knowledge

  • Keeps up-to-date technically and applies new knowledge to your job.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Provides technical expertise and support.

    • Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
  • Manages vendors for property IT requirements functioning as escalation point for problem resolution.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.