Field Service Engineer

Contemporary Amperex Technology Co., LimitedJakarta Pusat, Jawa, Indonesia

12 days ago

Job description

CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for eight consecutive years and global energy storage battery shipment has also ranked No.1 for four consecutive years.

Responsibilities

Field service execution, including battery diagnosis, repair, and maintenance.
Service campaign execution under the instruction of HQ.
Lead regional service agents’ task assignment, supervising, and technical support.
Support work order submission of regional service agents.
Effectively meet customer needs, front‑end build proactive customer relationships, and take responsibility for customer satisfaction.
Provide technical consultation on‑site and remotely for customers and their local dealers and distributors.
Coordinate quality, systems, and emergency issues with related departments and provide on‑site support including data collection, quality rework, commissioning, etc. regionally.

Qualifications

Bachelor's degree or above; engineering‑related majors preferred.

Familiar with the ESS industry, battery industry, battery structure principles, and common battery maintenance knowledge.

Three years or more of relevant on‑site maintenance experience in battery, electrical, electronic, and other fields.

Familiar with office software, capable of writing official documents, customer communication skills, strong communication and coordination skills, and the ability to solve complex problems.

Proficiency in English.

Accept necessary business trip.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering, Management, and Quality Assurance

Industries

Motor Vehicle Manufacturing and Appliances, Electrical, and Electronics Manufacturing

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Field Service Engineer • Jakarta Pusat, Jawa, Indonesia

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