Channel Management - Assistant Manager

Channel Management - Assistant Manager

Location: Medan, Indonesia (Full-Time | Work From Office)

Key Responsibilities

• Lead and oversee daily operations across multiple retail stores to ensure operational excellence and consistent service quality.
• Manage, coach, and develop store supervisors to achieve business targets and high customer satisfaction.
• Drive initiatives to increase store traffic, sales transactions, and overall retail performance.
• Monitor operational KPIs, inventory, compliance, and customer feedback, implementing continuous improvements where required.
• Collaborate with cross-functional teams to ensure smooth execution of promotions, campaigns, and customer experience initiatives.
• Lead store-related projects including new store openings, renovations, and operational improvement programs.
• Ensure all stores comply with company policies, safety standards, and regulatory requirements.
• Build and maintain strong relationships with internal stakeholders and business partners to support long-term business growth.

Requirements

• Bachelor’s Degree in Business Administration, Retail Management, Operations, or a related discipline.
• Minimum 5 years of experience in retail or operations management, including at least 3 years in a leadership role.
• Proven experience managing multiple stores, branches, or outlets with sizeable operational teams.
• Strong understanding of retail operations, operational KPIs, inventory management, merchandising, and customer experience.
• Demonstrated leadership, coaching, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and project management capabilities.
• Candidates from retail, FMCG, direct selling, banking (Branch Manager), or other customer-facing multi-site operations are encouraged to apply.

Why Join Our Client?

• Join a well-established multinational organization with strong career development opportunities.
• Lead a multi-location retail operation and drive impactful business transformation initiatives.
• Attractive compensation package, performance bonus, comprehensive insurance, and additional employee benefits.