ITS Support Associate (Onsite), IT Services

Note:
Candidate must be legally authorized to work in Indonesia
5 days work week
Onsite based in our office near Setiabudi
Business-level English proficiency required (written and spoken) to support regional stakeholders

As an IT Services (ITS) Support Associate youll be the go-to expert for Amazons corporate employees providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazons ITS Support Associates are committed dependable and customer focused on the IT experience ensuring our employees have the tools and resources they need to stay productive and efficient.

ITS Support Associates have a solid understanding of IT standards systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.

Key job responsibilities
- Provide on-site hands-on support for hardware software and IT peripherals diagnosing troubleshooting and resolving issues successfully with efficiency escalating as needed
- Lifecycle Management: Tracking assets from acquisition to retirement.
- Manage IT asset inventories tracking usage and conducting audits
- Data Accuracy & Reporting: Ensuring accurate records managing inventories and creating reports on asset usage compliance and risk.
- Determine appropriate procedures accurately documenting actions or deviations to improve global service improvements
- Communicate and collaborate with customers peers and internal teams through various channels to troubleshoot resolve issues and implement solutions
- Perform routine maintenance on IT equipment including cleaning and replacing consumable components
- Grow and learn the latest technologies to stay ahead of the curve expanding knowledge and skills


About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
- Experience in IT Asset Management

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC

Employment Type : Full-Time
Department / Functional Area: Technical Services
Experience: years
Vacancy: 1