IT Demand Manager

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

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PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

• Collaborate with business units and key stakeholders to understand their IT requirements and demands.
• Facilitates and actively participates in IT Demand prioritization meetings with appropriate stakeholder groups;
• Coordinate with other IT teams to assess the feasibility and capacity for fulfilling demand requests.
• Work closely with IT Business Analysts & IT Developers in assessing the demand
• Evaluate and prioritize incoming IT demands based on business impact, resource availability, and strategic alignment.
• Develops processes to ensure that aging, lower-priority demands are not perpetually deferred;
• Manages and is responsible for the successful completion of all IT Demand-related tasks
• Constructs relevant assessment criteria and formulae to support objective IT demand prioritization
• Monitor and report on the status of demand requests, ensuring transparency and effective communication with stakeholders.
• Provides reports and dashboards to provide transparency into demand backlog, trends, and current pipeline;
• Develop and maintain an IT demand management framework and processes to streamline the intake, evaluation, and prioritization of IT demands.
• Identify opportunities for process improvements and proactively propose recommendations for optimizing IT demand management.
• Recommends processes to receive, assess, and approve submitted demand records.

Qualification :