Service Engineer (Makassar Area)

Job Description

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure a high level of customer satisfaction and effectively manage customer expectations
• Prepare field service reports and related documentation.
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern / issue.
• Perform troubleshooting, commissioning, and certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands-on training for field service organizations internationally when needed

Job Requirements