Operations Manager

Outbound export shipping

• Plan and communicate for export container / airfreight booking with all relevant parties.
• Set a clear packaging and container loading plan and monitor export packaging output to ensure export container availability at PDC in a timely manner.
• Container vanning plan.
• Update and report export packaging progress, issues and work closely with operations team and client to resolve the issue in a proactive manner.

Customer Liaison Management

• Executing the Customer Liaison Management (CLM) function.
• Handle Dealers inquiry (stock status & order status)
• Accesses Panda system on matters pertaining to orders and outgoing shipments.
• Perform order processing, invoicing, monitoring & follow up for on-time order completion
• Release of Pick Tags and Shipping Lists to warehouse.
• Co-ordinates with warehouse to process receipts within contractual standards.
• Perform Pick confirmation, preparation for loading, lashing including preparation of complete, relevant and required documentation
• Preparation for invoicing process, goods control list, shipping arrangement, including the custom declaration documentations transport documentation
• Handling of Dealer claims and returns, including interim storing, labelling, checking and documenting
• Filing of invoices and relevant data pertaining to order processing and outgoing shipments.
• Preparation and provision of operating figures, KPIs and reports

System Support

• Liaise with the system support team to ensure delivery of effective IT infrastructure solutions and services for optimum system efficiency and performance. Ensure effective implementation and selection of suitable tele-communications, network communications and personal computer systems.