Business Analyst Intern

Role : Business Analyst (Customer Success Team) Intern at DarwinboxLocation : Jakarta, IndonesiaDarwinbox is Asia's fastest-growing HR technology platform. Brainchild of alumni from world's most distinguished organizations (McKinsey, EY, Google), we are the preferred choice of 500+ global enterprises to manage their 1 Million+ employees across 60+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups - JG Summit Group, Cebu Pacific Air, Robinsons Malls, Go Hotels, Summit Hotels, Universal Robina, SPi Global, Tokopedia, Vidio, Kopi Kenangan, MAP (Starbucks, Sephora, Dominos' Pizza), Indorama, Nivea, Puma, etc. The vision of Darwinbox to build a world-class product company from Asia is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners.Responsibilities :

• Conduct research and analysis customer data to identify trends, patterns, and insights that will inform strategic decisions and process improvements.
• Run and facilitate cross-functional collaboration by running cadence meetings with relevant internal functions to track progress, address challenges, and drive alignment.
• Collaborate with cross-functional teams to develop solutions and identify automation opportunities.
• Work with stakeholders to implement process changes that address business needs and objectives.
• Assist in the development and maintenance of key performance indicators (KPIs) and dashboards to track project progress and measure business performance.
• Support the preparation of reports, presentations, and other materials for stakeholders to communicate findings and recommendations.
• Contribute to continuous improvement efforts by providing feedback and suggestions for optimizing processes and workflows.
• Create and maintain documentation such as business process diagrams, use cases, and requirements specifications.

Requirements :