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END USER COMPUTING (EUC) - IT SUPPORT

END USER COMPUTING (EUC) - IT SUPPORT

WilmarMedan, Palembang, Bitung, Rantau Prapat, Batam, ID
30+ hari yang lalu
Uraian Tugas

Job Requirements :

  • A diploma or degree in Computer Studies or Information Technology
  • Candidates with 3 years of helpdesk support experience will be preferred. Fresh graduates with relevant skillsets may also be considered
  • Basic operating knowledge on Windows Server Operating System will be added advantage
  • Strong customer service skills with a knack for problem solving.
  • An aptitude for acquiring new skills and knowledge
  • Ability to prioritise tasks and work on multiple assignments
  • Strong written and verbal communication skills
  • Basic understanding of Windows 10 OS, Active Directory, Office 365 (Teams, Sharepoint Online, OneDrive), file and print infrastructure
  • Working knowledge of LAN / WAN infrastructure and iOS and Android devices
  • Be a team player, demonstrating shared responsibility and accountability with other team members
  • Proficient in spoken & written English

Responsibilities :

  • Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required
  • Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom
  • Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application
  • Trouble-shoot issues related to Windows 10 OS for end-users
  • Tracking & documenting support activities using ticketing system (JIRA)
  • Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc
  • Perform applications and software upgrades, perform troubleshooting and fine tuning for users
  • Identify and promptly escalate issues to level 2 engineers where necessary
    • Buat peringatan pekerjaan untuk pencarian ini

    It Support • Medan, Palembang, Bitung, Rantau Prapat, Batam, ID