Global Banking Client Onboarding Manager - Associate

Global Banking Client Onboarding Manager - Associate Job Description

Join us as a Client Onboarding Manager in Global Banking, where you'll be at the forefront of transforming merce and treasury operations for our clients, driving innovation and excellence in client experiences with JPMorgan Payments.

As a Client Onboarding Manager within the Global Banking team, you will work closely with our clients to implement JPMorgan Payments products, enhancing their merce business capabilities and treasury operations. You will be instrumental in ensuring a seamless client onboarding experience, driving and coordinating all aspects of the process. Your role involves executing proven client and product onboarding methodologies with strong projecternance discipline, and consulting with clients to adopt JPMorgan Payments technology and products across Treasury, Cash Management, Trade, and Merchant Acquiring businesses. You will take ownership of the client experience from solution finalization through onboarding, testing, and live production operation. As a Client Onboarding Specialist, you will manage multiple client implementations simultaneously, prioritize tight deadlines, and leadmunications with senior stakeholders while adhering to legal, risk,pliance, and control frameworks. Additionally, you will contribute to process optimization, efficiency improvement, and enhancing the client experience.

Job responsibilities

• Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the onboarding process.
• Manage multi-entity / jurisdiction product implementation and account opening requests, including cross-region implementation deals.
• Collaborate with clients and coverage teams to develop and execute implementation plans, establishing clear expectations and transparency of timelines using project management principles.
• Lead client-facing activities such as workshops to refine solutions, establish project plans, conduct product testing, and manage legal documentation.
• Ensurepliance with audit and controls policies and procedures, with a focus on risk management.
• Drive improvements to the global operating model with internal partners in Sales, Product, Legal,pliance, Operations, Technology and Client Service to deliver high client satisfaction and internal efficiencies.
• Provide subject matter expertise for international regulatory requirements, products, documentation, and services.
• Support global and regional onboarding initiatives to enhance client experience and meet operational and local regulatory requirements.
• Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and skills

About Us

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations,ernments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at ourpany. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable amodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an amodation.

About the Team

Morgan'smercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations,ernments and institutions throughout the world entrust us with their business in more than 100 countries. Themercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Job ID 300071853252037