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Direct Contract, Costumer Care Unit

DBS BankIndonesia

30+ hari yang lalu

Uraian Tugas

Direct Contract, Costumer Care Unit-(WD71889)

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG / GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities :

Receive, process, and complete all requests directed to the Fulfillment team within the specified time frame and in accordance with the bank’s established quality standards.
Ensure that the handling of requests is carried out correctly and in compliance with the bank's policies and procedures.
Identify and report system errors or process discrepancies to enhance the quality of fulfillment when completing requests.

Requirements :

Good communication skills

Good time management and prioritization skills

Problem solving and decision making skills

Ability to focus on details and validation of information

Degree holder

At least 1 year of experience in a Contact Centre environment or other client service related occupation

Primary Location

Indonesia

Others

Schedule

Regular

Employee Status

Full-time : Job Posting

Jan 21, 2025, 4 : 15 : 20 PM