Solutions Consultant (Team Leader) (Tech)

Monroe Consulting Group is seeking a Payroll Solutions Consultant on behalf of a notable HR Tech Solution Company.

Key Responsibilities :

• Lead and manage a team of payroll consultants across multiple client accounts and projects.
• Oversee end-to-end payroll processing, implementation, and support using the company's HRIS platform.
• Ensure payroll accuracy, compliance with local labor laws, and timely submissions.
• Collaborate with internal teams (Product, Implementation, Customer Success) to improve processes and system functionality.
• Act as the escalation point for complex payroll issues, offering solutions and client support.
• Develop documentation, standard operating procedures, and training materials.
• Mentor and train junior consultants, fostering team development and knowledge sharing.
• Monitor team performance and ensure adherence to SLAs and client satisfaction goals.

Requirements :