Senior Associate, Digital Channel Management, Consumer Banking

Senior Associate, Digital Channel Management, Consumer Banking-(WD73842)

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities :

• Understanding and anticipating customer's needs related to the product to be delivered
• Act as primary liaison between the digibank delivery, digibank tech business product SME and other stakeholders.
• Plan and prioritize the product feature as building block of the complete product
• Develop Customer Journey together with relevant team (CE, UI / UX, Business product, BA etc) to deliver superior CJ
• Reconfirm the User Stories, and narrative created by delivery team, to ensure alignment with the designed CJ
• Prioritizing needs. Juggling between strategic, budget, resources, time, regulatory needs to determine priority
• Provide backlog management, ensure product pipelines towards completeness
• Make sure all project costing are correct and relevant
• Provide guidance and monitoring project in order to follow the policy / agreements

Requirements :

Primary Location

Indonesia

Digital

Schedule

Regular

Employee Status

Full-time : Job Posting

May 2, 2025, 1 : 00 : 00 AM