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In-Room Dining Server
25hours HotelsSouth Jakarta, Jakarta, Indonesia
20 hari yang lalu
Uraian Tugas
Job Description
Primary Responsibilities
Operation
Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested
Greet and briefly converse with guests in room while delivering trolleys / meals
Set up table and serve food from trolley in accordance to departmental standards and procedures
Uncover and present food to ensure that all items are correctly received
Answer enquiries with regards to room service and responds to requests for additional F&B services
Up-sell and promote food and beverage offers at every available opportunity
Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
Break down trays and trolleys at stewarding area
Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition
Ensure that work station is stocked with appropriate condiments at all times
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
Handle cash following established and proper Accounting procedures
Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services / features
Be well versed in hotel fire & life safety / emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management of the Hotel
Qualifications
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Additional Information
In compliance with employment laws in Indonesia, this position is only open to Indonesians.