Location : ID - Bogor
Goodyear Talent Acquisition Representative : Katrena Calimag-Rupera
Sponsorship Available : No
Relocation Assistance Available : No
Primary Purpose of the Position
- To efficiently manage the order fulfillment processes and by established operation policies / procedures.
- Actively participate and comply with the environmental, health and safety policy of PT Goodyear Indonesia Tbk.
Job Duties & Responsibilities :
Customer contacts
Act as the first customer contact person to handle customer inquiries for assign area, OEM and staff purchased / Kopkar and WFFS (withdrawal from finished stock), such order status, and pricing.Provide feedback to the relevant sales, supply chain & finance personnel regarding order status and / or changes.Order processing
Process customer orders / changes according to established department policies / procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with supply chain, logistics and finance personnel. Prepare order confirmation with approval and confirmation from sales supervisor. Process customer returns according to established policies / proceduresProcess OE orders from OEM Customer by liaising with OE Manager, Supply Chain and Finance Team related. Drive the OE Order processing to meet the order timeline as per required by OEM CustomeTo handle data entry for new defective return tire & FOC program.Provide daily sales reportProvide Weekly OE ReportShipping and delivery coordination
Prioritize delivery schedules based on first come first served and customers’ delivery requirements and electronically process delivery orders.Track feedback from transportation or warehousing service providers / suppliers / carriers / logistics etc to ensure timely order delivery.Communicate timely with Local RP customers and OEM customers on delivery status.Record & report the delivery performance achievement to OEM Customers.Administration of customer complaints and claims
To ensure claim adjustment is handled properly according to valid policy.Record and follow up the voice of customer from OEMAlert the supervisor and respective sales & supply chain personnel on any unmet customer needsReporting
Provide report according to business inquiry.Job Requirements :
Bachelor degree from any majorMinimum 1 years experience in order processing or customer serviceUnderstand Product Knowledge, Business Process and Sales EnvironmentHaving capabilities of an order processing view, with an ability to work management, influencing people and teamworking.Excellent team player, bias for action and resultsHave intuitive nature, high personal integrityAbility to think creatively and analyticallyAbility to work cross functionalStrong interest in automotive, tyre and accessoriesComputer literateFamiliar with SAPGoodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.
Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to
