Pekerjaan di Any, indonésie
Zendesk Expert & Workforce Management Specialist
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Sienna CharlesIndonesiaThe world's most exclusive ultra luxury travel & lifestyle experiences.
Sienna Charles designs personalized ultra-luxury travel & lifestyle experiences exclusively for our members. Our success lies in Jaclyn Sienna India’s rigorous travels and elevated taste, coupled with her insight and experience to elevate our service for ultra-high net worth families and individuals from Business Executives to Presidents.
The Role
Position Summary :
As a Zendesk Expert and Workforce Management Specialist, you will serve as a vital resource for our internal support teams, ensuring optimal use of Zendesk to deliver exceptional customer service. Your dual focus will involve providing advanced technical support, customizing and configuring Zendesk, implementing automation and AI solutions, as well as forecasting, and analyzing support operations to maximize efficiency and service quality. You will work closely with cross-functional teams to streamline workflows, improve system performance, and enhance support delivery for our high-profile clients.
Please use this URL to apply : https : / / siennacharles.bamboohr.com / careers / 27?source=aWQ9MjE%3D
Key Responsibilities :
Zendesk Configuration & Support :
- Customize and configure Zendesk to meet project-specific needs, ensuring high performance and usability.
- Develop and analyze reports for insights and decision-making.
- Design, implement, and maintain AI solutions, chatbots, and app integrations to enhance support workflows.
- Automate processes using triggers, macros, and workflows to increase efficiency.
- Provide expert troubleshooting and technical support to resolve Zendesk-related issues quickly. Develop training materials, tutorials, and documentation to empower support teams.
- Monitor system performance, optimize configurations, and ensure Zendesk remains reliable under high-volume support conditions.
- Ensure all configurations adhere to data privacy and compliance standards.
Workforce Management & Operational Optimization :
Business Area Accountabilities :
Ideal Profile
Qualifications & Skills :
Technical & Analytical Skills :
Operational & Communication Skills :
Cultural & Personal Attributes :
Required Equipment & Working Conditions :
Preferred Qualifications :
What's on Offer?