Pekerjaan di Jakarta selatan jakarta indonesia
Terakhir diperbarui: 3 hari yang lalu
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We are seeking a motivated and results-driven Associate Telemarketing professional to join our team.The Associate Telemarketing role involves generating leads, scheduling appointments, and promotin...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu
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We are looking for a creative and enthusiastic.In this role, you will support our efforts to grow and engage our community of moms through user-generated content (UGC) and influencer activities.Thi...Menampilkan lebih banyakTerakhir diperbarui: 4 hari yang lalu
Managed Service Manager
DevoteamSouth Jakarta, DKI Jakarta, ID Devoteam is a leading consulting firm focused on digital strategy, tech platforms, and cybersecurity.By combining creativity, tech, and data insights, we empower our customers to transform their bu...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu
Info Loker Operator Produksi PT Indonesia Epson Industry Jakarta SelatanPT Indonesia Epson Industry Lowongan Kerja Terbaru
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Sales
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Data Scientist II
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In-Room Dining Server
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SAMPOERNA ACADEMY - ASSOCIATE TEACHER - ELEMENTARY - AY 25 / 26
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Prepare and submit quotations for both internal and external customers; main...Menampilkan lebih banyakTerakhir diperbarui: 20 hari yang lalu
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YMTSouth Jakarta, South Jakarta City, IDQuick Apply
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Account Payable Accountant
NOV IncJakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia The Accounts Payable (AP) Staff – Third-Party and Intercompany is responsible for processing, verifying, and reconciling all outgoing payments to external vendors and intercompany affiliates.This r...Menampilkan lebih banyakTerakhir diperbarui: 10 hari yang lalu
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Managed Service Manager
DevoteamSouth Jakarta, DKI Jakarta, ID30+ hari yang lalu
Uraian TugasBachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in managed services management, preferably in an IT consulting environment. Strong understanding of IT infrastructure, networking, and security. Experience with service management tools and systems (, ServiceNow, ConnectWise, etc.). Excellent communication, interpersonal, and client management skills. Strong leadership and team management skills. Ability to work in a fast-paced and dynamic environment. Strong problem-solving and analytical skills. ITIL certification is often preferred. Project management experience is a plus. Customer-focused Results-oriented Proactive and organized Strong attention to detail Ability to work independently and as part of a team.
Company Description
Devoteam is a leading consulting firm focused on digital strategy, tech platforms, and cybersecurity.
By combining creativity, tech, and data insights, we empower our customers to transform their business and unlock the future.
With 25 years’ of experience and 8,000 employees across Europe and the Middle East, Devoteam promotes responsible tech for people and works to create better change.
Creative Tech for Better Change
Devoteam has launched in January 2021 its new strategic plan, Infinite 2024, with the ambition to become the #1 EMEA partner of the leading Cloud-based platform companies (AWS, Google Cloud, Microsoft, Salesforce, ServiceNow), further reinforced by deep expertise in digital strategy, cybersecurity, and data.
Job Description
A Managed Services Manager plays a critical role in ensuring the smooth delivery and ongoing optimization of IT services to clients. Here's a breakdown of the typical job description :
Core Responsibilities :
- Service Delivery Management : Oversee the day-to-day operations of managed service service level agreements (SLAs) are met or exceeded.Monitor service performance, identify trends, and implement proactive incident, problem, and change management processes.Coordinate with technical teams to resolve complex issues.
- Client Relationship Management : Act as the primary point of contact for managed service and maintain strong client relationships.Conduct regular service review meetings with clients.Address client concerns and ensure client satisfaction.Identify opportunities for upselling and cross-selling additional services.
- Team Leadership and Management : Lead and manage a team of managed service engineers and technicians.Provide guidance, mentorship, and support to team tasks, monitor performance, and provide feedback.Develop and implement training programs to enhance team proper staffing levels and resource allocation.
- Process Improvement and Optimization : Develop and implement best practices for managed service delivery.Identify areas for process improvement and automation.Implement and maintain service management tools and compliance with industry standards and and maintain service documentation and knowledge base.
- Financial Management : Manage the budget for managed service service costs and identify cost-saving accurate billing and invoicing.Forecast resource requirements and manage capacity planning.
- Reporting and Analysis : Generate regular reports on service performance and client satisfaction.Analyze service data to identify trends and areas for improvement.Present reports to senior management and data to drive informed decision-making.
Qualifications
Required Skills and Qualifications :
Key Attributes :
Additional Information
At the moment we are only able to hire candidates based in Jakarta for a full-time working hour.