Customer Operations Surakarta (SeaBank Indonesia)

About Us

SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24 / 7 from home or anywhere, through smartphones. SeaBank aims to become the country’s Bank with Digital Services destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience. Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE : SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology. The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.

Salary

Very competitive

Job Role

• Conduct the standards and procedures that apply in communicating with customers.
• Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
• Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
• Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
• Following up on complaints / feedback and liaising the complaints / feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
• Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP / TGU.

Requirements

Perks