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QC & Development Collection Manager
Moladin Digital IndonesiaJakarta, Indonesia30+ hari yang lalu
Uraian TugasBachelor’s degree or equivalent experience required with a preference for background in MultiFinance. At least 2 years in a Managerial Role. Genuine enthusiasm for dynamic landscape of the MultiFinance Tech Industry. Demonstrated expertise in Coaching, Facilitation, Presentation, and Team building. Previous experience in Collection role is highly desirable. Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must. Exceptional Communication, Investigation, and Negotiation skill. Outstanding Verbal and Written Communication skill. Keen Attention to detail and exceptional Analytical skills. Fluency in both Bahasa and English.
Responsibilities
- Report the performance result of the QC Team, provide analysis and discuss with the Head of Collection regarding new strategies, work programs, new regulation (SOP) capacity plans, and other matters related to the QC process.
- Plan, Implement and maintain the program, methods, and training collection activities.
- Analyze Quality Control test result and provide feedback and interpretation to Collection Team.
- Ensure all Quality Control activities are integrated within the program's work management system and act as policy procedure.
- Monitor, assess, evaluate, and improve the work of the all collection teams in order to achieve the targets of the KPI's & Motivate team members to achieve plan goals.
- Maintain up-to-date all QC processes, procedures, and training materials to ensure consistency and compliance.
Requirements