Service Account Manager

Service Account Manager

Contract Type

Permanent

Country

Location

Indonesia

Your opportunity

Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering. Responsible formeeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margincontributions for Sidel in given territory. Customer point of contact for Services and aftersales activities

Your Mission

Grow sales and profitability of Services offering, adapt regional services strategy to his / her territory, direct and implement action plans with aftersales team

Ensure that customer production line is optimized to the maximum

Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process

Propose new Services products that add value to the Customer and are profitable for Sidel

Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company

Plan customer contacts, visits and promotions

Coordinate and analyse market and competitor information, provide forecasts and report to relevant stakeholders

Responsible for his / her region outstanding and overdue payment performance

Your Profile

Bachelor’s degree or equivalent

Speaking Bahasa and English Language

5 years of sales experience and experience on the field (maintenance, production, Field Service Engineer)

Knowledge of Filling and Packaging industry equipment and services is preferred

Able to travel >