Virtual Engagement Specialist (Voice and Chat)

Join Our Team as a Virtual Engagement Specialist (Voice and Chat)!

Engage with customers virtually through voice and chat.

Resolve issues and provide personalized solutions.

Why You'll Love This Role : You'll be the friendly voice and helpful support that our clients rely on.

Your mix of verbal and written communication skills will ensure customer issues are resolved efficiently, leaving a lasting positive impression.

What You'll Do : Assist Customers : Provide exceptional support via inbound calls, chat, and email .

Solve Problems : Troubleshoot issues effectively and find quick resolutions.

Understand Needs : Personalize interactions to build strong customer relationships.

Collaborate : Work closely with your team to enhance the customer experience.

Improve Processes : Offer feedback to refine our service quality.

What We're Looking For : 1+ Year of experience in customer support or a similar role.

Excellent written and verbal communication skills.

Comfortable using customer support tools like Zendesk or Freshdesk (preferred).

Proficient in Excel or Google Sheets .

Calm and solution-focused under pressure.

Familiarity with eCommerce and CRM systems is a plus.

Tech Requirements : Personal PC or laptop with a minimum i5 processor .

Stable internet connection with at least 15 Mbps upload and download speeds.

Perks and Benefits : Up to $4 USD per hour  with annual increases.

Comprehensive health and dental coverage .

Paid Time Off to recharge.

Performance Bonuses for your hard work.

Permanent work-from-home setup.

We can't wait to welcome you to our team.

Apply today and start making an impact!

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