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Representative, Customer Service and Support

Representative, Customer Service and Support

APL LogisticsIndonesia
30+ hari yang lalu
Uraian Tugas

The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

Roles & Responsibilities :

  • Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
  • Provide account with cost effective shipment plan via booking authorization
  • Book approved shipment with nominated carriers.
  • Plan consol shipments and coordinate with warehouse on cargo deliveries
  • Release non-negotiable e-FCR and BL to vendor to docs processing.
  • Receive and check docs for accuracy and completeness before dispatching.
  • Report local issues that may affect shipment to consignee (non-compliant vendors / carrier space / or docs problems / delayed vessel etc).
  • Coordinate with manager / team leader daily issues that may affect shipment (late deliveries or documents / inaccurate final booking details / carrier or warehouse problems)
  • Provide account with required reports (tonnage / allocation / docs log control / vendor-compliant / monthly invoice summary)
  • Provide customers updates related to their shipments

Key Result Areas :

  • Customer satisfaction through excellent service
  • No service failure
  • Timely transmission of reports / pre-alerts / documentation
  • No shipment penalties to be incurred
  • Qualification :

  • University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
  • Requirements :

  • Minimum 3 years of experience in Freight Forwarding / Logistics industry.
  • Knowledge in Sea / Air Freight will be added advantage.
  • Pleasant personality with positive working attitude.
  • Possess excellent communication and interpersonal skills.
  • Buat peringatan pekerjaan untuk pencarian ini

    Customer Support • Indonesia