Representative, Customer Service and Support

The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

Roles & Responsibilities :

• Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
• Provide account with cost effective shipment plan via booking authorization
• Book approved shipment with nominated carriers.
• Plan consol shipments and coordinate with warehouse on cargo deliveries
• Release non-negotiable e-FCR and BL to vendor to docs processing.
• Receive and check docs for accuracy and completeness before dispatching.
• Report local issues that may affect shipment to consignee (non-compliant vendors / carrier space / or docs problems / delayed vessel etc).
• Coordinate with manager / team leader daily issues that may affect shipment (late deliveries or documents / inaccurate final booking details / carrier or warehouse problems)
• Provide account with required reports (tonnage / allocation / docs log control / vendor-compliant / monthly invoice summary)
• Provide customers updates related to their shipments

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Qualification :

Requirements :