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Key Account Executive ( Customer Experience & Retention)

Key Account Executive ( Customer Experience & Retention)

CartrackKecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, Indonesia
30+ hari yang lalu
Uraian Tugas

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Executive to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • Build strong relationship with decision makers / fleet managers / system users and manage of all services related to Key Accounts
  • Establish good rapport and trust though proactive engagement
  • Understanding client needs and identifying new business opportunities for upselling
  • Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
  • Coordinate with internal teams to deliver solutions that meet client's objectives
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
  • Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum of 3 years of experience in a Key Accounts / Customer Success / Account
  • Management / Business Development (farming) within b2b industry will be preferred
  • Prior experience in doing upselling and retention will be preferred
  • Proven track record of successfully managing key accounts and fostering long-term relationships with clients
  • Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to clients
  • Proficiency in problem-solving and conflict resolution, with the ability to address customer issues promptly and professionally
  • Ability to work independently and as part of a team in a fast-paced environment
  • Experienced in CRM software and other relevant tools for managing customer accounts will be a plus.
  • Must be Fluent in English.
    • Buat peringatan pekerjaan untuk pencarian ini

    Key Account Executive • Kecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, Indonesia