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Division Head of Operations

Division Head of Operations

Avrist AssuranceIndonesia
6 hari yang lalu
Uraian Tugas

Job Description

  • Develop and implement operational strategies to improve efficiency and effectiveness in delivering life and health insurance products and services.
  • Align the operational goals with the overall organizational strategy.
  • Lead process improvement initiatives to streamline workflows and enhance customer satisfaction.
  • Manage and mentor teams within the operations division, including staff involved in underwriting, claims, policy administration, and customer service.
  • Ensure that all operational processes comply with legal and regulatory requirements (e.g., industry laws, data protection regulations).
  • Continuously assess and improve operational workflows and processes to reduce costs and enhance the customer experience.
  • Implement automation, technology solutions, and innovative approaches to improve productivity and accuracy.
  • Ensure that the customer experience is a priority across all operational touchpoints (claims, policy inquiries, renewals, etc.).
  • Drive the adoption of new technologies and digital platforms that enhance operational efficiency, such as customer portals, mobile apps, and claims management systems.
  • Collaborate closely with other divisions, such as sales, marketing, product development, and IT, to ensure smooth operations and alignment with business objectives.

Job Qualification

  • Minimum education : Bachelor’s degree, preferably Medical Doctor.
  • At least 10 years of work experience, with a minimum of 5 years in a managerial position in the Operational field (life and health insurance) from insurance industry.
  • Deep understanding of life and health insurance products, regulations, and market trends.
  • Strong background in operations management, process improvement, and change management.
  • Having Certifications (such as LOMA, AAMAI, ALU, ICA, QRGP or similar) may be advantageous.
  • Excellent verbal and written communication skills for interaction with senior leadership, team members, and external stakeholders.

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    Head Of Operation • Indonesia