Tawaran pekerjaan ini tidak tersedia di negara Anda.
Customer Success Manager
LexisNexis Risk SolutionsIndonesia10 hari yang lalu
Uraian TugasCustomer Success Manager, Indonesia About our Team Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes. About the Role Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios.The focus is on customer retention, renewal growth and identifying any upsell / cross selling opportunities with the support of trainer, implementation, and consultant functions. Responsibilities Developing new relationships and being a trusted advisor to clients. Facilitating product development and identify requirements in relation to organizations’ ambition - navigate customer queries with relevant internal stakeholders. Driving customer retention, satisfaction & success. Delivering tailored value stories (value reinforcement) - Demonstrating product / services ROI. Supporting renewals with Sales team by identifying value story, customer needs and advocates for Elsevier solutions. Conducting scalable / customizable customer training. Ensure that all training is fulfilling a need of the customer. This includes demonstrations of products as well as workshops. Identifying cross-sell & upsell opportunities. Analyzing data & understanding of customer needs and ambitions (value story) while adding value based on experience. Working cross functionally, share experiences across customer facing teams as well as the greater Elsevier organization to share success stories. Ensure value proposition is clearly communicated and understood. Requirements Background in customer engagement, retention and driving customer adoption Experience in publishing background or SaaS is a plus Strong communications with fluency in English and Bahasa Indonesia Be comfortable working in an international matrixed organization Be a self-starter, organized, has initiative and good problem-solving skills Have good analytical and project management skills Possess engaging (virtual and f2f) presentation skills to large and small Be fluent with technology, ability to trouble shoot and relevant product and basic / generic knowledge of wider Elsevier portfolio Work in a way that works for you We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer : Medical Inpatient and Outpatient Insurance : Coverage for your healthcare needs. Access to Learning and Development Resources : Empowering your professional growth. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact . Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams Please read our .We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers : .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
#J-18808-Ljbffr
Buat peringatan pekerjaan untuk pencarian ini
Manager • Indonesia
Pekerjaan yang berhubungan
As a Customer Success Technical Engineer, you'll ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine).
You'll be the primary technical a...Menampilkan lebih banyakTerakhir diperbarui: 2 hari yang lalu
Job Title : TikTok Shop Manager Location : ''Remote'' Job Type : Full-time Who We Are : At STERRY , we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfu...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu Job Title : TikTok Shop Influencer Manager Location : ''Remote'' Job Type : Full-time Who We Are : At STERRY , we’re not your average Growth Marketing Agency—we’re the rocket fuel beh...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu 
)
Customer Success Technical Engineer - APAC
Ververica GmbHIDQuick Apply
TikTok Shop Manager
STERRYIDQuick Apply
TikTok Shop Influencer Manager
STERRYIDQuick Apply
- Dipromosikan
F&B Manager
HoteljobIndonesia Four Points by Sheraton Bandung.Four Points by Sheraton Bandung offers guests a perfect blend of contemporary comfort and warm hospitality in the heart of Bandung.
As part of the Marriott Bonvoy fam...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu
- Dipromosikan
- Baru!
Customer Success Manager, Costa Rica
DoiT InternationalWorkFromHome, Indonesia Our Associate Customer Success Manager will be an integral part of our global Customer and Product Success team.This role is based remotely in Costa Rica and open to.
DoiT is a global technology com...Menampilkan lebih banyakTerakhir diperbarui: 16 beberapa jam yang lalu
- Dipromosikan
Global Payroll Customer Implementation Success Manager
RemoteWorkFromHome, Indonesia Global Payroll Customer Implementation Success Manager.Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.
We make it possible for busines...Menampilkan lebih banyakTerakhir diperbarui: 22 hari yang lalu
- Dipromosikan
Manager – Operational Planning & Solutions
okidoki.globalIndonesia Manager – Operational Planning & Solutions.Handle related queries whilst assisting the Debtors Collection team where needed.
Coordinate and follow-up with Unit Heads in meeting deadlines.Analyze and...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu
- Dipromosikan
Senior Services Sales Manager
OracleIndonesia Minimum of a bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.IT services sales, including consulting, professional services, support, or cloud soluti...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu
- Dipromosikan
Project Manager for DTC Company (US-Based, Remote)
PairedWorkFromHome, Indonesia Our client is a fast-moving packaging company supporting modern DTC brands.They are looking for a highly organized, proactive, and detail-oriented.
Client Relationship Management.Act as the main poi...Menampilkan lebih banyakTerakhir diperbarui: 2 hari yang lalu
- Dipromosikan
Purchasing Manager
Sec BowlIndonesia We are seeking an experienced and detail-oriented Purchasing Manager to join SEC Bowl, Indonesia’s leading salted-egg chicken brand with 50+ outlets across Jabodetabek, Bandung, and Surabaya.The Pu...Menampilkan lebih banyakTerakhir diperbarui: 2 hari yang lalu
- Dipromosikan
Engineering Manager
TravelokaIndonesia Engineering Manager role at Traveloka.The Engineering Team builds scalable and high-performance systems powering millions of users worldwide, with a focus on mobile performance and user experience....Menampilkan lebih banyakTerakhir diperbarui: 2 hari yang lalu
- Dipromosikan
Cloud Partnerships Manager
SupabaseWorkFromHome, Indonesia Supabase is the Postgres development platform, built by developers for developers.We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Sear...Menampilkan lebih banyakTerakhir diperbarui: 10 hari yang lalu
Brand Manager
INOVA PHARMACEUTICALS (AUST)ID Key accountabilities and performance indicators include : .Develop and execute annual brand plans and marketing strategies for assigned OTC products.
Lead the planning and implementation of consumer-...Menampilkan lebih banyakTerakhir diperbarui: 30+ hari yang lalu
- Dipromosikan
Customer Success Manager
ElsevierIndonesia Customer Success Manager, Indonesia • • • •About our Team • •Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance kno...Menampilkan lebih banyakTerakhir diperbarui: 10 hari yang lalu
- Dipromosikan
AI Agent Manager
Influx IncWorkFromHome, Indonesia How to select a service partner at $1M, $10M and $100M in annual revenue.We’re looking for a passionate.This role partners with the AI Adoption Manager to help Influx clients embrace AI.You will en...Menampilkan lebih banyakTerakhir diperbarui: 2 hari yang lalu
- Dipromosikan
AI Agent Manager
InfluxWorkFromHome, Indonesia We’re looking for a passionate.This role partners with the AI Adoption Manager to help Influx clients embrace AI.You will engage directly with clients to introduce AI, uncover high-value use cases,...Menampilkan lebih banyakTerakhir diperbarui: 4 hari yang lalu
- Dipromosikan
- Baru!
Customer Success Manager
SoftwareOneIndonesia Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareOne and / or partner solutions and align with Sales and Solution Sales...Menampilkan lebih banyakTerakhir diperbarui: 16 beberapa jam yang lalu
- Dipromosikan
- Baru!
Senior Customer Success Manager
UiPathWorkFromHome, Indonesia UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs.The successful c...Menampilkan lebih banyakTerakhir diperbarui: 16 beberapa jam yang lalu