Service Delivery Manager

Job Description:

• Ensure project objectives are met on time, on budget, and on scope based on contract.
• Provide supporting data and report for billing, period-end closing and other requirements.
• Collaborating with AMS Practice Manager and Resource Manager to ensure resources mobilization.
• Actively monitoring customer satisfaction, identifying customer needs and expectations and implementing measures to increase customer satisfaction.
• Monitoring deviations to maintain service quality (i.e SLA) and optimizing service provision across all delivery units.
• Monitoring and managing the budget to ensure that the predetermined amount is not exceeded.
• Communicate effectively with the relevant stakeholders to discuss service updates, problem resolution and future potential optimization & improvement on Customer Service matters.
• Initiating and following up on customer escalations and to resolve customer-related challenges.
• Conduct Quality Assurance & Risk Management Processes within responsible project
• Involving people development activities including mentoring, coaching, and training to achieve company strategy and business objective.
• Ensure timely and accurate timesheet entries and take responsibility for completing tasks in accordance with the established Work Order.
• Implement Corporate Value, Company Regulations, Work Discipline, Code of Conduct and Compliance.

Requirements:

• Bachelor’s degree in any field
• Holds various SAP certifications; PMP certification is a plus
• Fluent in English (Upper Intermediate – B2)
• Experienced in leading teams on SAP projects

Contact:

Natania Abigail Saputra

We transform. SAP® solutions into Value