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Service Engineer (Makassar Area)
Esco Lifesciences GroupBanten, Indonesia30+ hari yang lalu
Uraian TugasField service support for Esco products Handle all breakdown calls in the earliest response time Ensure a high level of customer satisfaction and effectively manage customer expectations Prepare field service reports and related documentation. Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair Responsible for decisions when to instigate the escalation process in order to resolve a customer concern / issue. Perform troubleshooting, commissioning, and certification of units promoted Provides effective teamwork, building a strong relationship with customer contacts Carry out hands-on training for field service organizations internationally when needed
Job Requirements
- Diploma or Degree in Electromedical Engineering
- With at least one (1) year working experience in equipment repair and troubleshooting
- Good command of spoken and written English is a plus point
- Good analytical and problem-solving skills
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