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AVP - Experience Transformation Specialist Corporate
Location : ID
Level : Managerial
Employment Status : Permanent
Department : Office of Chief Enterp. Data Analytics
Description : Role Purpose
Accountable for designing and aligning enterprise-wide experience strategies across multiple domains—Customer, Brand, Digital, Employee, and Partner. This role acts as a strategic integrator, ensuring consistent execution through structured frameworks, coordinated planning, and cross-functional alignment. Generate best practice benchmarks end to end. Works closely with corporate functions (Technology, Finance, HR, Legal, etc.) to ensure experience initiatives are strategically aligned, future-ready, and deliver measurable business value while enabling long-term growth.
Job Description
Design Integrated Experience Strategy
- Translate company vision into experience strategy.
- Develop guiding principles across domains (CX, BX, EX, PX).
Align Cross-functional Planning
Facilitate planning across BUs.Set shared OKRs / KPIs and integrate them into roadmapsGovern & Monitor Execution
Manage MX Index Across companyLead forums and governance rituals.Evaluate initiatives and adjust strategic roadmap based on outcomes.Drive Strategic Communication & Enablement
Build internal campaigns and toolkits.Train and enable business units to adopt experience strategies.Innovation & Trend Intelligence
Democratize Innovation via MX Innovation Hub Platform, monitors and execute initiatives.Provide strategic foresight for future-ready planning.Qualifications
Experience : 6+ years of progressive experience in strategic planning, business transformation, corporate strategy, or a related field with a strong focus on enterprise-wide experience (Customer, Brand, Employee, etc.). A background in Telecommunications is a significant advantage.Leadership : 2+ years of experience leading cross-functional initiatives and influencing senior leadership in a complex corporate environment.Strategic Impact : Demonstrated experience designing and implementing integrated, enterprise-level strategies that align multiple business units and corporate functions (e.g., Technology, HR, Finance).Proven Track Record : A proven history of linking experience initiatives to measurable business value, including financial outcomes, operational efficiency, and long-term growth.Education : Completed Bachelor’s degree MBA or equivalent in Business, Strategy, Marketing, or a related field.Environment : Experience thriving in a fast-paced, high-growth, and matrixed corporate structure.Governance : Expertise in establishing and managing governance frameworks, setting shared OKRs / KPIs, and facilitating senior-level strategic planning forums.Industry Knowledge : Deep understanding of the Telecommunications industry and its unique challenges and opportunities regarding customer and partner experience.Core Competencies & Expertise :
Strategic Integration : Ability to synthesize the company's vision into a cohesive experience strategy across multiple domains (CX, BX, EX, PX) and create actionable roadmaps.Influence & Communication : Exceptional communication, presentation, and interpersonal skills, with the ability to build alignment and drive change across all levels of the organization, from C-suite to operational teams.Business Acumen : Strong analytical and problem-solving skills with the ability to interpret market trends, analyze complex data, and provide strategic foresight to inform executive decisions.Enablement & Transformation : Skill in creating and deploying enablement tools (e.g., playbooks, training programs) to ensure business units can successfully adopt and execute new experience strategies.Broad Technical Understanding : Familiarity with the principles of enterprise architecture, data analytics platforms, and modern experience management technologies (e.g., CRM, customer feedback platforms) from a strategic perspective.Excellent communication, presentation, and interpersonal skills.#J-18808-Ljbffr
