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ASTON Malang Hotel & Conference Center-IT Supervisor (HOD)

ASTON Malang Hotel & Conference Center-IT Supervisor (HOD)

Archipelago InternationalMalang, East Java, Indonesia
30+ hari yang lalu
Jenis pekerjaan
  • Quick Apply
Uraian Tugas

Ready to take on a challenging and rewarding role in Information Technology? Join our team and make a difference in the hospitality industry!

Job Requirements :

  • Ready to be placed at Aston Malang Hotel & Conference Center, East Java .
  • Min. Education Bachelor Degree.
  • Min 2 years of experience in a similar role.
  • Have Experience working in the hotel Industry is a plus.
  • Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive IT team.
  • Experience in handling IT activities in the hotel.

Job Description : Administration

  • To ensure IT activities are aligned with the Corporate Accounting Strategy and Hotel Actions have been implemented where appropriate.
  • To represent the IT function on the hotel's Executive Committee.
  • To oversee the preparation and update of individual Departmental Operations Manuals.
  • To conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.

    • Customer Service

  • To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
  • To ensure employees also provide excellent service to internal customers in other departments as appropriate.
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

    • Operational

  • Ensure that all computer technology equipment runs with minimum or no down time
  • Ensure that all software runs with no output error, no response time problems and according to specification.
  • Provides a written monthly reports as specification issued.
  • Solved technical or operational problems as specification issued
  • In cooperation with other department heads, design, documents and implements new computer based procedure
  • Coordinates installation of new applications, including new software release, within time specified
  • Coordinates installation of new software and hardware release levels for all computer technology
  • Coordinates and reviews all new software development specific to the hotel. After consulting with the Area, Information System Coordinator he decides whether to program the application in house a third party
  • Monitor all computer technology contracts and supervises the activities of outside maintenance personnel when they come to hotel.
  • Accounting as primary contract for all outside agents in all computer technology related matter.
  • Ensure all 24 hour system (e.g front office, telephones, point of sales), are attended quickly and all problem are solved as quickly as possible
  • Complies with company policies as they related to the security and operational of computer systems.
  • Trains and assists in all aspect of his / her position skills and responsibilities.
  • Identifies and trains appropriate shift personnel to solve minor problem
  • Maintains forms and supplies a spare parts inventory for all computer system related items.
  • Sets up and documents edures related to security, system shut downs, emergencies, operator entries, etc.
  • Keep up to date with trends and technical information in the hotel computer technology field thought self training, trade literature and trade show.
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    Supervisor • Malang, East Java, Indonesia

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