Scope of Work
This role provides field technical support for OTR tire applications across mining sites in Indonesia. The engineer is responsible for monitoring product performance, reporting, conducting training, and supporting customers with tire-related solutions.
Responsibilities
- Performance Report & Monitoring
Regularly visit customer mining sites to monitor OTR tire usage
Collect performance data directly from customers, operators, and users involved in tire usagePrepare performance reports during mounting, mid-life, and end-of-life stages.Provide conclusions and improvement recommendations based on findings.Customer Application & Product ProposalReview and analyze customer site conditions and applications.
Develop tailored product proposals to optimize tire performance and cost efficiency.Scrap Tire & Claim ManagementInspect scrap tires and prepare scrap tire reports with root cause analysis.
Manage tire claim investigations and prepare claim reports for customer and internal reference.Customer & Partner TrainingProvide technical training sessions to customers and business partners regarding tire usage, maintenance, and safety practices.
Support customers with best practices in tire management and handling.Act as a technical liaison between customers and internal teams (Sales, R&D, Technical). Deliver feedback and recommendations for continuous product improvement.Ensure customer satisfaction and strengthen long-term partnerships.Work Arrangement
Office-based with frequent travel to mining sites (up to 70%). Travel will cover multiple regions across Indonesia depending on project / customer needs.
Working base : Jakarta Utara with business trip over Indonesia
Qualification
Excellent communication, negotiation, and interpersonal skills. Fluency in English and Bahas a Indonesia is required.Tire industry experience 5 years at leastWhat's your expected monthly basic salary?Which of the following types of qualifications do you have?How many years' experience do you have as a Technical Support Engineer?How much notice are you required to give your current employer?Which of these languages are you fluent in?Are you willing to undergo a pre-employment background check?How would you rate your English language skills?Which of these industries have you worked in?#J-18808-Ljbffr
