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Collection Trainer Specialist
Amar BankDaerah Khusus Ibukota Jakarta, Jawa, Indonesia30+ hari yang lalu
Uraian TugasMinimum of an Associate's degree (D3) to Bachelor's degree (S1). At least 3 years of experience as a Trainer in Collection / Asset Recovery Training. Good knowledge of Collection & Recovery. Experienced in developing training modules. Strong public speaking skills. Understanding of banking industry regulations & procedures. Ability to analyze skill gaps and the needs of each collection agent.
Responsibilities :
- Create a work plan for the development of training for the collection and recovery team (including curriculum & training materials, creating quizzes, written tests, and role-plays), and prepare training reports for submission.
- Responsible for providing training to new agents.
- Responsible for providing refresher training related to the work program.
- Ensure the training program is completed according to the standardized timeline and requirements.
- Follow up on QA results to meet training needs.
- Analyze training results periodically to report to management, identifying areas that need improvement or strengthening.
- Stay updated with new banking products.
- Validate the SOP process flow.
Requirements :
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Specialist • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia