- Cari pekerjaan
- surabaya (east java)
Pekerjaan di Surabaya (east java)
IT Desktop Support Officer
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Axiom TechnologiesIndonesia, Jawa TimurAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
- Desired Experience :
- Experience in End User Support
- Technical knowledge of IT solutions including but not limited to a workstation, server, and LAN knowledge.
- Providing IT support on client site
- Windows OS
- Windows Server / AD basic knowledge
- Microsoft Office applications (O365)
- Basic understanding of network devices (Cisco and HP)
- Basic understanding of Network topology (TCP / IP, DNS, WINS)
- Experience managing mobile devices
- Experience managing printer support
- Experience working in an ITIL environment
- Basic understanding of first-level application support
- Strong customer service mindset
- Conduct support operations with a global team and tools on a day-to-day basis
- Willingness to travel, not more than 20% of working time
- Computer OS / Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7 / 8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes :
In-depth knowledge of :
Basic knowledge of :
IT Qualifications
At least two of the following :
Experience in a similar role
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers@