VP Operations (Healthcare)

Monroe Consulting Group is supporting a well-established and rapidly growing clinic chain in Indonesia in their search for an experienced VP Operations . This senior leadership role will be responsible for driving operational excellence, business expansion, and long-term strategic growth across the clinic network. The ideal candidate brings strong expertise in multi-site operations , service innovation, and business scalability within the healthcare or service-driven industry .

Key Responsibilities

• Lead overall clinic operations across Java-Bali, ensuring excellent patient experience and efficient service delivery.
• Translate company vision into operational roadmaps, ensuring fast and effective execution in a rapidly scaling environment.
• Act as the core bridge between Head Office and all clinics , aligning operations with Marketing, Human Capital, L&D, and SCM.
• Oversee daily operations of all clinics, ensuring service consistency, clinical readiness, patient flow efficiency, and operational compliance.
• Support new clinic openings, capacity planning, and service expansion to accelerate national scale.
• Strengthen operational frameworks and SOPs to support rapid growth and complexity.
• Ensure the clinic network consistently delivers superior patient care in line with the brand's premium service positioning.
• Continuously evaluate service gaps, patient feedback, and clinic performance to elevate service standards.

Requirements :