Senior Sales Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

KEY RESPONSIBILITIES/DUTIES:

• Understand, represent and uphold the integrity of the Accor Vacation Club (AVC) brand at all times and in all interactions.
• Represent AVC in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values;
• Design and implement a clear business plan to deliver on the business objectives and KPIs for the assigned office.
• Actively manage the sales operation to ensure the team meets or exceeds KPIs ensuring budget and profitability targets are achieved.
• Onboard new sales team members as well as train, educate and monitor the performance of all sales employees in the team.
• Provide regular coaching, mentoring and feedback to the team to ensure continued development and engagement.
• Ensure performance reviews and personal development plans are in place for each employee.
• Ensure the performance of the team is monitored and the appropriate corrective action is taken, in discussion with Talent & Culture.
• Share the role of presenter and/or trainer as required.
• Stay current with required government licenses and legislative training required, ensuring the team are in possession of up-to-date licenses and permits.
• Ensure all membership and finance documentation is completed accurately, efficiently and in a timely manner, and kept on file in accordance with company requirements.
• Utilize sales, marketing and fiscal reports to assist in managing the site on an ongoing basis.
• Proactively look for marketing opportunities, support, marketing program and educate team members on marketing strategies.
• Efficiently manage any disgruntled members/guests appropriately and in line with the Company’s Internal Dispute Resolution Procedure.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering appropriately.
• Lead by example in both professional and personal conduct.

JOB REQUIREMENTS:

• Previous experience in TimeShare required/desirable
• Demonstrated ability to achieve and exceed sales targets with advanced sales closing ability
• Sound experience in leading and managing a sales team, including motivating, coaching and managing performance
• Demonstrated knowledge and application of sales techniques
• Sound problem solving and negotiation skills
• Positive and enthusiastic attitude
• Excellent communication skills, verbal, written and listening
• Customer centric with exceptional customer service skills
• Self-motivated

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.