Desktop Support Technician L2 ID

WE’RE HIRING A DESKTOP SUPPORT TECHNICIAN IN Cikarang, Indonesia

Location : Kawasan Industri Jababeka, Jl. Jababeka V Blok G Kav. 4-6, Cikarang Utara, Bekasi, Jawa Barat 17530, Indonesia

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Job Title : Desktop Support Technician

Key Responsibilities :

Provide first and second-level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.

Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.

Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.

Manage and accurately document all service requests and resolutions within the ticketing system.

Provide basic support for Mac OS and mobile devices (iOS / Android).