Application Engineer - MES

Overview

The IT Engineer will serve as the first point of contact for all IT-related inquiries and issues within the organization. This role is responsible for receiving, logging, and addressing user service requests and incidents promptly, while ensuring continuity and efficiency in IT operations across business units.

Responsibilities

• Serve as the first point of contact in the IT department, receive and log user issues and requests, and provide answers, support, and troubleshooting promptly.
• The scope of support includes : Application software including MES, WMS, SAP, Weighing systems, etc.
• When unable to directly resolve or respond to user requests, contact second-tier IT professionals, system analysts, or external suppliers to act as a bridge to ensure issues and requests are addressed.
• Record communication details and methods of resolving malfunctions in detail during the work process.
• Periodically categorize malfunctions and conduct trend analysis, propose improvements to IT services, and collaborate or lead the implementation of improvement plans.

Qualifications

About Us

Lamipak is a producer of high quality aseptic packaging that provides the best value solutions to its customers. Initially set up to provide mass produce paper based packages for the beverages to food industries, it was only until 2007 when the Lamipak brand formally came into existence and was granted funding to construct a manufacturing facility dedicated to aseptic packaging. Since then, Lamipak has evolved over the past decade to become one of the leaders in providing aseptic packaging solutions where its products and services are used in over 50 different countries around the globe.

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