Associate Application Support

Associate Application Support

Apply for the Associate Application Support role at OpenWay.

Base pay range

This range is provided by OpenWay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

Job band definition provides assistance related to the installation, operation, and maintenance of way4 software application programs. The role is the contact person who will receive and handle support tickets and resolve support‑related issues; provide hands‑on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real‑time.

• High‑level knowledge of commonly used software, hardware and applications
• Provide L1 and L2 support and troubleshooting way4 bugs
• Demonstrated written communication skills to create useful support logs
• Analytical and problem‑solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers

Competencies & Skills

Requirements

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology; Industries : Software Development

Location

Jakarta, Jakarta, Indonesia

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