Learning & Development Manager

Overview

Sofitel Bali Nusa Dua Beach Resort is a 5-star beachfront resort offering French-inspired luxury. We provide exclusive experiences for ALL members, with 413 rooms and suites, multiple dining venues, wellness facilities, and extensive event spaces. Nestled in the serene Nusa Dua enclave, the resort is easily accessible from Bali’s airport and nearby coastal areas.

We are looking for a passionate and strategic Learning & Development Manager to lead talent development initiatives, uphold Sofitel brand standards, and cultivate a strong learning culture across the resort.

Responsibilities

• Develop and implement the annual Learning & Development strategy aligned with Sofitel standards and business objectives.
• Lead training needs analysis and deliver programs that enhance guest service, luxury standards, and compliance.
• Facilitate key training programs including Heartist culture, Sofitel Service Excellence, Luxury Mindset, and brand immersion.
• Manage and optimize the Accor Academy Learning Management System (LMS) to ensure effective delivery and record-keeping.
• Partner with department heads to build team capabilities, succession pipelines, and leadership development programs.
• Measure training effectiveness and drive continuous improvement in employee engagement, guest satisfaction, and service quality.
• Represent the resort as a brand culture ambassador, ensuring every learning initiative reflects Sofitel values.

Qualifications

Details

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