Senior Associate Technical Services Cross Technology Systems Integration Specialist

Senior Associate Technical Services Cross Technology Systems Integration Specialist

Overview : The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

Your day at NTT DATA

The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, installations and break / fix events and works toward professional level certification, while developing business knowledge. This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer Experience, Collaboration and / or End User Compute.

Key responsibilities

• Owns larger portions of an installation, and handles break / fix incidents at a low to medium level of complexity during the project lifecycle.
• Takes responsibility for problem resolution and troubleshooting during the project lifecycle.
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
• Compiles and maintains project administration (Time Capture and feedback to stakeholders).
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

To thrive in this role, you need to have

Academic qualifications and certifications

Required experience

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and invest over $3.6 billion each year in R&D to help organizations move confidently and sustainably into the digital future. We are a Global Top Employer with diverse experts in more than 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, as well as development, implementation and management of applications, infrastructure, and connectivity. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

Get notified about new Technical Services Specialist jobs in South Jakarta, Jakarta, Indonesia.

South Jakarta, Jakarta, Indonesia 19 hours ago

#J-18808-Ljbffr