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Operations Manager

Operations Manager

CartrackKecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, ID
9 hari yang lalu
Jenis pekerjaan
  • Quick Apply
Uraian Tugas

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

Operations Management :

  • Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
  • Optimize processes and resources to meet business objectives and maintain operational excellence.
  • Continuously develop and monitor key performance indicators (KPIs) to evaluate operational success.

After-Sales Support :

  • Ensure a high level of customer satisfaction through effective after-sales services.
  • Lead and develop the after-sales support team to handle customer success and queries efficiently.
  • Implement feedback mechanisms to continuously improve customer service quality.

    • Technical Installations Management :

  • Ensure efficient and timely scheduling of field technician schedules with customers
  • Oversee and implement quality control initiatives for all field work
  • Manage and feedback on routine fault finding for development improvement

    • Control Room Management :

  • Oversee control room operations to ensure the smooth functioning of business-critical processes.
  • Implement systems and protocols to enhance monitoring, compliance, and efficiency.
  • Ensure data accuracy and the timely generation of reports for decision-making.

    • Team Leadership and Development :

  • Build, mentor, and lead a high-performing team across sales, operations, and support functions.
  • Foster a positive and collaborative work environment.
  • Develop and implement training programs to enhance employee skills and performance.

    • Strategic Planning and Reporting :

  • Collaborate with the regional / global leadership team to align country-specific strategies with organizational goals.
  • Prepare and present regular reports on operations performance, and customer satisfaction metrics.
  • Manage budgets, forecasts, and financial planning for the operations.

    • Requirements :

  • Bachelor’s Degree in Business, Operations Management, Engineering, or a related field (minimum requirement).
  • At least  5 years in a managerial role in related field.
  • Proven track record in leading and managing large teams across multiple functions.
  • Strong analytical and reporting skills, with the ability to create and present detailed business reports.
  • Hands-on experience in customer-facing roles, with excellent communication and negotiation skills.
  • Strong problem-solving attitude, able to make sound decisions under pressure.
  • Highly adaptable in a fast-paced, dynamic environment.
  • Emotionally intelligent and assertive leader who can build consensus and drive performance.
  • Excellent administration, organizational, and planning skills.
  • Fluency in English and Mandarin
    • Buat peringatan pekerjaan untuk pencarian ini

    Manager • Kecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, ID