Customer Service–Inside Sales

Job Description

• Handle inquiries, prepare quotations and/or invoices, order processing, and delivery issues with speed and accuracy.
• Monitor payments.
• Understand customers' needs and take ownership for customer satisfaction in assigned area.
• Report and communicate with business partners.
• Undertake ad-hoc projects/duties as assigned from time to time.
• Provide excellent quality service and follow up with our valued clientel.
• Work in collaboration with customers and internal departments to resolve issues and achieve customer satisfaction.

Job Requirements

• College Graduate, preferably with Science or Engineer Background
• At least 3 year experience working in customer service.
• Good working knowledge of MS Office applications e.g. Excel and Word.
• Strong command of the English language.
• Able to work independently under minimum supervision, self- motivated and strong analytical skills.
• Good team player with cheerful personality, good interpersonal and communication skills.
• Well organized, able to multi task and work under pressure in a demanding environment to meet tight deadlines.
• Must be customer service and sales oriented person, call center experience is a plus point.
• Can commence work immediately.