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Field Service Engineer Manager
Field Service Engineer ManagerPT Geek Hunter International • East Jakarta, Jakarta, Indonesia
Field Service Engineer Manager

Field Service Engineer Manager

PT Geek Hunter International • East Jakarta, Jakarta, Indonesia
4 hari yang lalu
Uraian Tugas

About the company

Geekhunter is hiring on behalf of our client, a distinguished medical diagnostic company in Indonesia, recognised for its expertise in medical equipment, pharmaceuticals, and biotechnology.

Job Responsibilities

  • Supervise all equipment installation activities, ensuring timeliness, quality, and workplace safety.
  • Establish and evaluate installation standards and procedures in line with company policies.
  • Develop, monitor, and evaluate preventive and annual maintenance schedules to meet standards and SLA requirements.
  • Analyze maintenance outcomes to enhance efficiency and equipment reliability.
  • Oversee onsite and workshop repair activities, set work priorities, approve technical actions and critical spare part usage, and ensure repair timelines meet SLA targets.
  • Ensure the application of QC procedures for both new and refurbished equipment.
  • Review QC results and ensure appropriate follow-up actions are taken on quality findings.
  • Compile weekly and monthly reports from supervisors, analyze equipment performance and team effectiveness, and prepare departmental performance reports for submission to management.
  • Monitor the availability, distribution, and utilization of spare parts.
  • Approve procurement of critical components, control costs, and coordinate with logistics/procurement to maintain stock efficiency.
  • Design and implement refresh training programs to strengthen the technical competencies of the team.
  • Ensure work standards, technical certifications, and personnel development requirements are fulfilled.
  • Lead, guide, and evaluate the performance of Supervisors and Field Service Engineers. Set individual and team KPIs, manage technical escalations, and ensure compliance with SOPs and safety standards.
  • Formulate strategies to improve after-sales service, operational efficiency, and customer satisfaction.
  • Handle key client concerns, conduct service evaluations, and coordinate with cross-functional management teams.

Job Requirements

  • Bachelors degree (minimum) in Electromedical Engineering, Mechatronics, Instrumentation, or related science/engineering fields. A masters degree is an advantage, particularly in electromedical engineering, instrumentation, or technical management.
  • 78 years of experience in technical services, product applications, or after-sales support for industrial/medical equipment, with at least 2 years in a supervisory or managerial role.
  • Proficiency in the principles of operation, installation, maintenance, and repair of technical equipment.
  • Strong understanding of troubleshooting systems, QC, training, and service support.
  • Ability to analyse technical performance and service data (e.g., uptime, FCR, customer feedback).
  • Skilled in evaluating spare part utilisation and optimising technical team operations.

Benefits

  • Competitive Salary.
  • THR.
  • BPJS Kesehatan & Ketenagakerjaan.
  • Medical Allowances.
  • Working Tools Provided.
Buat peringatan pekerjaan untuk pencarian ini

Field Service Engineer Manager • East Jakarta, Jakarta, Indonesia

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