Merchant Acquisition Lead

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Dynamic and diverse team of professionals aligned our mission and dedicated to achieving results. Managing good environment, embracing both challenges and opportunities for growth. We cultivate a culture of collaboration, creativity, and continuous improvement. Where every team member is encouraged to share ideas and feedback to drive innovation and enhance our processes.

Get to Know the Role

Follow strategies to attract new merchants and create business opportunities, working with team members to meet goals. Build relationships with potential merchants, explaining Grab's value, and keep up with market trends to adjust strategies. You will be reporting to the Merchant Partner Manager. Working onsite from Surabaya office.

The Critical Tasks You Will Perform

• Build established merchant acquisition strategies to acquire new leads and maximize business opportunities.
• Collaborate with partners to align and achieve merchant acquisition goals.
• Develop relationships with potential merchants, introducing them to Grab’s ecosystem and value proposition.
• Stay informed about market trends and competitor activities to adapt strategies and address merchant needs.
• Manage the end-to-end merchant acquisition process—from initial outreach to onboarding—ensuring a smooth handover to the account management team.
• Active monitor and validate daily progress against targets, provide constructive feedback to team members, and implement improvements to improve performance.
• Deliver structured updates with clear action items, assigned partners, and defined ETAs to ensure on time resolution of all pending backlog tasks.
• Regularly coach, mentor, and guide the team, offering constructive feedback and strategies to improve overall performance and productivity.
• Be open to travelingin selected cities across Jabodetabek & Karawang Indonesia

What Essential Skills You Will Need

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer :

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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