Customer Service Engineer

Customer Service Engineer (Installation & Startup Support)

Location : Jakarta, Indonesia

Siemens Healthineers invites you to join our Customer Services team to execute all service and installation activities under the guidance of the Head of Installation.

Responsibilities

• Perform system startup, commissioning, mechanical support / installations, corrective repairs, and updates / upgrades of all products within your area of expertise.
• Communicate and accept operative advice from the Head of Installation.
• Support the SERVOR Service process and ensure optimal performance in all related activities.
• Escalate incidents according to defined parameters and inform the Head of Installation of all escalation issues.
• Report any customer complaints related to project execution with proper documentation to the Head of Installation.
• Comply with national and local regulations and safety standards, and technical and operational guidelines from Siemens Healthineers.
• Maintain the highest customer satisfaction within the framework of Siemens Healthineers and Customer Services.

Qualifications

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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