Application Support Engineer

We are looking for an Application Support Engineer to join our team - we will work together to maintain and improve mission-critical web and mobile applications for our clients. It is imperative that our software applications continue to be robust, secure and future proof, especially given our portfolio of customers. You will have the opportunity to advance your career to Quality Assurance then to Business Analyst - Project Management.

Responsibilities

• Provide application support to resolve reported issues and incidents.
• Fulfill service requests and change requests.
• Document and track incidents, service requests, change requests and provide regular progress reports.
• Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to the production environment in accordance with project methodologies.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
• Conduct user requirement analysis for application enhancements.
• Support the team in defining project requirements, tracking and documentation.
• Propose improvements to address recurring issues and close monitoring gaps.

Requirements

We seek your understanding that only shortlisted candidates will be notified.

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