Technical Support Engineer

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

Sales Manager

Your Role And Responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.

The work model for the role is : This role is contributing to the Motion System Drives in Jakarta.

You will be mainly accountable for :

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
• Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
• Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications For The Role

More About Us

ABB System Drives is the market leader in high-power, high-performance drives, drive systems and packages for industrial process and large infrastructure applications, and a leading supplier of power conversion equipment for renewable energy and other applications. The Division offers global support to help customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications.

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Additional Details

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