Customer Support & Community Specialist

Overview

HR | Talent Acquisition for Eklipse.gg & Main Games Indonesia

Customer Service & Community Specialist

Job Description :

We are seeking a highly motivated Customer Support and Community Specialist who is fluent in English and has a passion for both assisting users and engaging with gaming communities. You will address user inquiries, resolve issues, and actively contribute to community engagement strategies. Your work will directly impact our vibrant gaming community's user satisfaction, retention, and growth.

Responsibilities

• Provide timely and professional support to users through various channels (e.g., email, Discord, social media, live chat).
• Track and resolve technical issues or feedback in collaboration with the product and dev teams.
• Manage and grow the Eklipse.gg community across platforms such as Discord, Reddit, and Twitter.
• Plan and execute community events, contests, or initiatives to boost engagement.
• Collect user insights and report community trends, pain points, or opportunities to the internal team.
• Act as the voice of the community to ensure user feedback is heard internally.
• Maintain a strong understanding of Eklipse.gg features and updates to provide accurate information.

Qualifications

Employment Type

Kontrak

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