Direct Contract, Customer Service Officer

Direct Contract, Customer Service Officer-(WD74217)

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG / GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities :

• Provide phone banking services to customers to meet individual goals, targets, and Customer Service Centre service levels.
• Follow up on any outstanding customer requests to ensure timely resolution and a high-quality customer experience.
• Maintain professionalism in behavior and conduct when interacting with customers and colleagues.
• Ensure accuracy and compliance in all tasks and processes.

Requirements :

Primary Location

: Indonesia

Job

: Others

Schedule

: Regular

Employee Status

: Full-time : Job Posting

: May 22, 2025, 10 : 39 : 20 AM